ForgotMyItem Privacy Policy
Effective as of Dec. 17, 2019

ForgotMyItem has a strong commitment to providing excellent service to our customers, especially respecting their concerns regarding privacy. This privacy notice tells you about the information we collect from you when you use our website. In collecting this data, we are acting as a data controller and, by law, are required to provide you with information about us, about why and how we use your data, and about the rights over your data.

ForgotMyitem does not collect personally identifiable information from your computer when you browse our website and request pages from our servers. We only collection information you choose to submit during your usage of our website. When you submit an inquiry, you are prompted to provide your name, contact number, an e-mail address and a valid shipping address. This information is delivered directly to our Partner (Hotel, Resort, etc.) so they can attempt to locate your lost item. Your contact details will be maintained within our joint database but will only be utilized in effect with this lost inquiry.

We do not sell, rent or lease our customer lists to third parties. With respect to Ad Servers: we do not partner with or have special relationships with any ad server companies. Persons who supply us with their telephone numbers and e-mail address will not receive any direct phone calls from ForgotMyItem. Any phone calls or e-mails received will be delivered by our Partner, or PayPal; the payment platform under which you will be processing payment for your shipment.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site , customize Web page content based on visitors' browser type or other information that the visitor sends.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

Subject to local law, you may request changes to how your personal information is being used by us in the following ways:

You may request a copy of the personal information maintained by us;
You can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
In certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information;
In certain situations, you can also ask us to send the personal information you have given us to a third party.

If you wish to access, edit or remove lost report information, close your lost item report or request deletion of your personal data, you can do so by either sending an e-mail to or contacting the Hotel that has sent you our website portal directly. We will respond to any request to access or delete your personal data as soon as possible.

If you have any questions about the use of your personal information, please send an e-mail to

Our Address is One World Trade Center Suite 47M, New York, NY 10007.

We regularly review and, if appropriate, update this privacy policy from time to time. Our policies will be updated as necessary to ensure they meet any regulations.
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